SoundBite Webinar Series
Presented by PayStream Advisors and SoundBite Communications
Register now for this FREE live Web broadcast!
When:
Tuesday, February 27, 2007
4:00pm ET / 1:00pm PT
Description:
Increasingly, the debt recovery industry is being asked to do more with less. Collection agencies and departments are under intense pressure to increase revenues while holding down operational costs. High turnover rates among call center agents compound the problem by dampening productivity and increasing training costs. On top of all this, there are simply too many accounts to be contacted. Collection departments are stretched thin, leaving them unable to manage and monitor their collection portfolios in a timely manner.
The good news is that hosted solutions such as Automated Voice Messaging (AVM) are transforming the collection process. By combining virtually unlimited calling capacity with more RPCs, higher callback rates and more promises to pay, AVM allows collection agencies and departments to maximize their recoveries while at the same time better control costs over dialer and letter-based call centers. By applying performance-based analytics and statistical predictive modeling into AVM strategies, collection processes are further optimized to achieve superior results.
Join Henry Ijams, Founder and Managing Director of PayStream Advisors and Matt Edmunds, Vice President of Industry Marketing & Analytics at SoundBite Communications in a discussion about:
- The performance opportunities and value proposition provided by the effective implementation of AVM technologies
- How the convergence of automation and analytics sets the framework for business process optimization.
Whether or not you are using voice messaging today, if you’re responsible for developing call strategies to maximize bottom-line results in collections, this Webinar is for you. This Webinar will provide specific answers to the critical issues confronting collection organizations today.
Webinar attendees will receive a free copy of PayStream Advisor’s newly published whitepaper entitled, “Transforming Collections Using Voice Messaging and Analytics”.
Register now for this FREE live Web broadcast!
Speaker Bios:
Matt Edmunds 
Edmunds brings 10 years of hands-on industry and operational experience to his role at SoundBite Communications. As VP, Industry Marketing & Analytics, Matt spearheads the creation of business strategies across all industries. His team also builds and provides advanced analytic support to enhance customer results. Previously, Edmunds was Senior Vice President of bankcard operations for Outsourcing Solutions, Inc. (OSI), one of the largest providers of receivables management in the United States. Prior to joining OSI, Matt spent almost nine years at Capital One Financial Corporation. He was the Group Manager and leader of the company’s Recoveries Agency Management team for over five of those years. While at Capital One, he oversaw the development of one of the largest supplier networks in the industry while also spearheading the application of leading-edge analytics and strategies for the Recoveries business. Edmunds’ financial services background also includes experience leading large call center teams and a site startup within Capital One’s Fraud Operations division.
Henry Ijams 
Henry Ijams is the Managing Director and Founder of PayStream Advisors, a research and consulting firm delivering unbiased, third-party market trend information, assessments of financial automation technology and innovative ideas to business leaders in consumer billing, finance and treasury, accounts receivable, and accounts payable.
As a former banker and payments technology entrepreneur, he is well known in the financial automation and payments industry and speaks frequently at conferences. Mr. Ijams’ 20 years of experience includes key positions with Citibank and Manufacturers Hanover Trust as well as a manager of Ernst & Young’s Financial Services Consulting practice.
Mr. Ijams has developed a leadership position in the financial industry through his research publications and articles on trends and strategies on the automation of back-office financial operations such as accounts receivable and payables, and treasury.
He is widely quoted by such publications as Treasury & Risk Management, the AFP Journal, Document Management, Financial Times, CFO, and the American Banker. Mr. Ijams holds a BS in Management from Rochester Institute of Technology and an MBA from the UNC Kenan-Flagler School at Chapel Hill. He currently resides in Charlotte, NC.
Register now for this FREE live Web broadcast!