SoundBite Webinar Series
When:
Thursday, February 22, 2007
4:00ET / 1:00PM
Register now for this FREE live Web Broadcast!
Description:
Reduce Call Center Costs and Improve Collections Results
If you’re looking for more powerful contact methods that can secure more payments in less time, greatly increase call center productivity, and preserve healthy customer relationships, then this online seminar is for you.
Better technology in your contact strategy drives stronger collections results.
Adding Automated Voice Messaging (AVM) to your dialer-driven collections strategy enables you to penetrate portfolios deeper in much less time, takes the labor and cost out of finding right parties, and focuses your agents on customers who are predisposed to pay.
Join us for an interactive webinar and find out why top auto financers are adding AVM to their collections communication process. Host Eric Keough will introduce you to the key elements of IVM and walk you through the strategies for a successful campaign.
You will learn:
• What Automated Voice Messaging is and why it works
• How it reduces call center costs by 50% - 70%
• How answering machines can instantly generate 40% more callbacks
• Strategies to launch an effective AVM campaign
Register now for this FREE live Web Broadcast!
Speaker Bio:
Eric Keough
As the Vice President of Consumer Direct Strategy at SoundBite, Eric consults with SoundBite’s key strategic industries, including automobile finance, on best practices in the design and implementation of customer contact strategies. Eric has more than a decade of marketing experience leading multi-channel contact strategies with emphasis on integrated program launches, inbound/outbound campaigns, loyalty programs, and web channel strategy. Prior to joining SoundBite, he was Vice President, Marketing Director at Digitas where he led client engagements for Fortune 500 clients. Eric’s blend of marketing expertise and collections knowledge has helped first-party collection departments achieve remarkable recovery results.