SoundBite Webinar Series
When:
Wednesday, April 23, 2008
4:00pm ET / 1:00pm PT
Register now for this FREE live Web Broadcast!
This complimentary webinar is a valuable learning opportunity for utilities Customer Care Directors and Managers. It will feature seven powerful ways to enhance Customer Care effectiveness by applying automated voice messaging strategies to:
- Low-income energy assistance enrollment
- Call avoidance campaigns
- Scheduled maintenance confirmations
- Billing choice enrollement
- Service outage alerts
- Notifications of statement format changes
- Customer satisfaction surveys
The session presents real-world examples of how today's utilities use Web-based automated customer contact technology to reduce the burden on contact centers while at the same time keeping customers better informed and more empowered
Hosted by:
Eric Keough
Vice President of Consumer Direct Strategy
SoundBite Communications