Simplify Your Business and Accelerate Results
The SoundBite Web Services API makes it possible to seamlessly incorporate proactive customer communications into your business. The API enables users to integrate SoundBite’s multi-channel communications solutions into their own business applications, according to their business rules and technical needs. Using Simple Object Access Protocol (SOAP) and Extensible Markup Language (XML), the SoundBite API significantly shortens application development and deployment time. Each SoundBite Web Services API module is designed to simplify business challenges and open the door for new applications. Application opportunities for the API are expansive and include emergency broadcast notifications, alerts for suspicious credit card activity, and simple appointment reminders for physicians or hospitals. | Automate repetitive campaign management tasks to view the status in real-time, load a list directly from your system, and to update your CRM database with the results of a campaign. | | Connect your system with the SoundBite to enable multi-channel Proactive Customer Communications strategies enhanced with CTI capabilities such as screen pops, intelligent call routing, and agent call pacing. | | Trigger voice messages, text messages, and email messages with the SoundBite Real-Time Messaging module to deliver time-sensitive communications over a customer’s preferred communication channel. |
How can your business benefit from the SoundBite Web Services API: - Reduce connection time to agents with the SoundBite CTI module
- Increase return on investment with triggering-based messaging strategies
- Minimize time to develop a multi-channel proactive communications solution
- Automate data transfer from your system to the SoundBite platform
- Deliver hundreds of thousands of messages hourly
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