The rise in mobile phone usage and the dramatic increase in text messaging are transforming the way individuals communicate with one another. Today in the United States, text messaging is the most popular data service among all mobile phone users. This creates a powerful opportunity for organizations to enhance their brand and build profitable, life-long relationships with their customers.
SoundBite Communications provides cost-effective, automated text messaging solutions that take full advantage of wireless networks to deliver immediate notifications and actionable, two-way customer communications that can be delivered free of charge to the mobile recipient.
Web-based User Interface allows you to change message content, frequency of messages and more. Provides real-time campaign status.
Alerts and Interactive Messages
Text messages can be one-way or interactive, where the recipient can reply by text or voice call, depending on the customer communication goals. Automated, interactive campaigns detect keywords and deliver an appropriate response to recipients.
Agent Chat is available for responses outside of the automated script for a particular campaign.
Right Party Verification
Interactive text messages can be used to facilitate many types of transactions that may require verification that the message has been received by the intended recipient. Right Party Verification can be performed with any personalized data such as zip code, year and month of birth, or mother’s maiden name.
Dedicated and Shared Short Code
Each campaign uses a client-specific short code or one of SoundBite’s existing shared short codes. These five-digit telephone numbers enable real-time two-way text messaging with most US carriers. Dedicated short codes are ideal for marketing campaigns or for inclusion in publications or public communications. Shared short codes are ideal for rapid implementation, cost savings, and easy program modifications.
Automatic Opt-Out
Recipients can opt-out of a specific campaign by replying to the text message with “stop” or a synonym of “stop.” SoundBite blocks all further text messages to that telephone. It is easy to opt back in or view the status of individual telephone numbers.
SoundBite supports both Standard Text Messaging Rates and Free-To-End-User (FTEU) Text Messaging.
- Standard rates apply to each text message sent or received as provided in the recipient’s wireless rate plan.
- Free-To-End-User Text Messaging allows clients to send messages to customers without the recipient incurring a cost.
Scheduled and Real-Time Reporting, in a variety of formats, detail the total wireless versus landline numbers, message attempts, messages sent and messages delivered.
Payment Reminders
Text messaging payment reminders improve collections revenue and decrease collections costs—as much as an incremental $12 to $23 for every $1 spent.
Payment Authorization
Payment authorizations can be requested and obtained via text messaging for automatic debit and credit card transactions and automatic bill payments, giving the consumer more control over financial decisions.
Fraud Alerts
Communication delays are the largest obstacle in fraud inquiries. Text messaging is an efficient way to verify fraud and take corrective action fast.
Emergency Notifications
Text messages with important information are delivered to mobile devices carried by the subscriber, ensuring that recipients are reached as quickly and directly as possible.
Customer Care
Text messaging offers the opportunity to improve customer support while reducing operations costs. In fact, many customers prefer text message support over traditional telephone support. Text messaging can be used to provide one-time passwords, transaction IDs, and other forms of two-factor authentication. It can automate identity authentication and transaction authorizations while complying with federal security laws. Providing high-quality customer support is crucial, but with every customer support call costing $2.50 to $5.00—or more—text messaging can lower the high cost of customer satisfaction.
Adding text messages to an automated voice messaging campaign lifts results dramatically by generating more text/IVR responses and voice call-backs. Additional benefits of text messaging include:
Low cost
Texting, like automated voice messaging, costs only a fraction of postal or live communication programs. SoundBite automated text messages can also be free-of-charge to the mobile recipient.
Immediate
Text message delivery occurs in seconds and campaign results are available in real-time.
Verifiable
Because text dialogue is automatically saved, each "conversation" can be retrieved and reviewed at a later time.
Interactive
Text messaging gives the recipient two ways to respond: via text/IVR or by a voice call. Customers appreciate more options and self-service convenience.
Complementary
Like automated voice messaging, the text communication tends to prompt action without the built-in resistance many customers have to live calls.