Agent Text Portal

Consumers send billions of text messages to one another each month, yet few organizations leverage the power of this communications technology.  Automated text message support is highly beneficial to consumers and enterprises alike, but it is only one small step toward holistic text message support. 

At times, organizations receive text messages which should be handled by trained contact center agents. SoundBite's Agent Text Portal enables agents to support mobile customers in real-time and help guide their interactions through a web-based user interface.

• Gain real-time visibility into customer conversations and view all text message history
• Simultaneously handle multiple customer text message interactions
• Send pre-defined or free-form text messages to customers
• Visibility into all agent communications for quality assurance

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