Product Recall

SoundBite Product Recall notifications cost-effectively contact targeted consumers in 24 hours or less during critical product recall alerts.  The proven solution is used by dozens of grocers and retail chains nationwide to effectively reach consumers using preferred communications channels.
 
The solution leverages SoundBite Engage, our on-demand, cloud-communications platform and offers scalability and capacity to reach millions of consumers without delay.  Using interactive prompts, consumers can be directed to SoundBite’s inbound IVR services, your IVR or call center for more personalized care and instructions.  The SoundBite Product Recall solution offers:
     

• Outbound and Inbound script development for one-way alerts and interactive messages
  
• Multi-lingual, professionally-recorded voice messages for clear, effective communications
  
• FTP automation to load customer lists quickly
  
• Detailed reporting to track message delivery status
  
• Value-add services including data append and text confirmations