Customer Care

Give your consumers a better customer service experience via the mobile device. The “always on” aspect of the mobile device provides brands with the ability to build deeper lifelong relationships via a higher level of customer care.  The SoundBite Engage and SoundBite Insight platforms bring our clients the following customer care capabilities:      

Multi-Channel Communications (SMS, Voice, Email, Web) 
Provide customers choices with how they wish to engage with your brand, including the exploding text messaging channel.

Interactive Mobile Messaging 
Enable intelligent 2-way conversations via the web channel.

Dialog Engine 
Automate a high percentage of client inquiries conveniently via SMS or voice.

Agent Portal
Involve customer care agents for those interactions that can’t or shouldn’t be automated.

Call Me Back
Text a customer agent and have then return your call via phone, avoiding hold times and call drop off.

Free-to-End-User Text Messaging
Enable text as a care communications tool at no cost to your customers. 

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