Payment Reminders

Allow customers to opt-in to receive payment reminders on or before the due date through the proactive communications channel of their choice.

Use a combination of voice, text and email messaging to notify customers who are approaching or exceeding spending limits and remind them of upcoming payment due dates. Once the payment reminder is received, the customer can respond within the same channel to initiate a payment. Unlike with auto-pay solutions, the customer stays in control of their finances. After receiving a reminder they can execute payments in real-time and avoid unnecessary late fees and possible service interruptions.

Personalize reminders with account number, due date, and amount due
Avoid future collection costs and prevent missed payments from becoming bad debts
Reduce your operating costs through call deflection and pre-enrollment in low-cost payment types
Increase enrollment in online bill presentment by assuring customers that they will not miss a payment

Next Steps:

Learn more about Interactive Text Messaging.