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Home » Solutions » Lifecycle Solutions » Proactive Collections and Risk Management

Proactive Collections

Delinquency and charge-off rates are growing in virtually every industry segment. Develop contact strategies to reinvigorate existing inventories, boost effectiveness, and optimize campaign penetration.

SoundBite has demonstrated expertise in reducing roll rates and delinquencies while increasing wallet share across all stages of the collections lifecycle. We provide communications strategies for early- and late-stage collections that increase right-party conversations and payments for a variety of industries, including banking and financial services, telecommunications and media, retail, utilities, and debt collection.  

  • Cost-effectively increase portfolio penetration rates and dollars collected per agent hour using right-party verification, predictive dialing, and interactive messaging strategies
  • Increase payments with multi-channel escalation and communications strategies
  • Drive more productive conversations by presenting relevant caller information to the agent in each screen-pop using Agent Voice Portal
  • Reduce collections cost by promoting auto-pay and self service IVR payment options

Next Steps:

Learn more about the benefits of Multi-Channel Communications.
Contact us for more information.