LIHEAP and WAP Enrollment

Rising payment delinquencies and regulatory initiatives are driving utilities to re-evaluate their low-income assistance strategies.  SoundBite augments traditional direct mail, advertising or community outreach efforts with a multi-channel communications solution to help utilities achieve their LIHEAP/WAP enrollment and recertification objectives faster and at a lower cost per enrollment.

SoundBite helps you maximize your enrollment rates and minimize your low income customer delinquencies, leading to more profitable, lifelong relationships with your customers.  Leverage SoundBite to effectively:

• Increase program enrollment rates
• Increase customer satisfaction
• Accelerate business process execution
• Reduce dependencies on contact center / field service personnel
• Reduce operational costs

Next Steps: