In-Home Service Appointments

A recent survey reveals that 76 percent of consumers are inconvenienced by the current state of service installation and repair provided by their home appliance, cable, satellite or broadband service provider.  These poor customer service experiences often result in consumers switching providers and looking for future service elsewhere.
 
SoundBite’s In-Home Service Appointment Solution helps service providers reduce unnecessary truck rolls by ensuring customers are at home when the technician arrives, reduce customer churn and protect future revenue through differentiated service and greater convenience throughout the entire appointment experience.

• Reduce operating costs through interactive appointment reminders with an option to confirm or reschedule without agent assistance
• Differentiate service through timely notifications of the technician’s arrival to reduce the timeframe consumers need to be at home
• Initiate immediate follow-up surveys to measure service levels and quickly resolve poor experiences before customers defect
• Secure mobile consent to send future communications to the consumer's mobile device for other relevant information

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