Inbound IVR

Support your Proactive Customer Communications with an inbound IVR solution that identifies callers to deliver a personalized message and reduce inbound calls to your contact center.

Configure your Proactive Customer Communications strategies with a unique inbound toll-free number that fully-automates the customer interaction, or simply connects callers directly to your contact center or another self-service IVR solution for automated payment transactions, order status or other account inquiries.

Support for multiple payment processors to conduct self-service payment transactions
Intelligent scripting lets you design branching logic based on custom data
Easy to use navigation increases customer self-service
Flexible menu options allow callers to interact via touch-tone or speech recognition

Next Steps:

Learn more about SoundBite Voice Messaging Services.