Agent Desktop

In today's multi-channel world, contact centers must provide the same level of customer service through text messaging as they do for voice calls.

Providing agents with the necessary tools to interact and engage with consumers over voice and text is central to the customer experience and overall productivity of your contact center. SoundBite enhances agent productivity through an easy-to-use Web-based user interface.

Agent Voice Portal
View account information and streamline customer interactions through the guided workflow.

Agent Text Portal
Seamlessly interact with customers over the text messaging channel.

Next Steps:

Learn more about our Hosted Predictive Dialer.

Agent Desktop

Agent Portal Solution