SoundBite

Maintaining consistent, positive contact with customers strengthens loyalty and maximizes retention.

SoundBite is the most cost-effective way to keep in touch with your customers, stay ahead of their needs, and boost their satisfaction:

• Deliver high-quality, branded messages that enhance the customer relationship.
• Prevent contact center flooding by pre-notifying customers of changes to statements or rates, updating claims status and delivery schedules, welcoming new customers with explanations of account features and statement formats, and much more.
• Achieve extremely high penetration rates by contacting the customer base using escalation strategies that encompass voice, text, and email channels.
• Obtain necessary account information from customers such as credit card updates and more.
• Issue immediate, personalized fraud alerts to minimize losses through identity theft.

Financial Services
Issue fraud alerts in response to unusual or suspicious credit card transactions. Update customers proactively regarding the status of credits to their accounts and resolutions of disputed charges. Obtain account information to keep customer records up-to-date.

Telecom & Media
Pre-empt inbound calls regarding statement changes. Confirm customer appointments in advance; ensure customer is present before making service calls. Update subscriber information such as credit card expiration dates. Conduct satisfaction surveys.

Retail
Proactively notify customers about delivery dates, warranty details, account credits, store credit card updates and more.

Energy & Utilities
Deliver welcome messages and billing updates, encourage customers to schedule home inspections and maintenance calls in advance, conduct cost-effective satisfaction surveys. Create a reputation with regulators for excellent customer service.

Healthcare
Reduce contact center flooding, communicate benefits changes, confirm appointments, obtain customer information, send personalized medication alerts and time-sensitive notifications securely.