Multi-Channel Communications

Communicating through varying and multiple channels drives higher response rates and ultimately, better business results.

SoundBite has developed sophisticated campaign strategies that leverage the most appropriate channels based on message content, consumer preferences, and observed behaviors. These strategies seamlessly escalate from one channel to another based on real-time campaign outcomes and allow customers to interact through one channel and simultaneously request additional information through an alternate channel in a subsequent communication.

Voice Messaging
Use professionally recorded voice talent to deliver high quality messages that are personalized and interactive.

Hosted Dialer
Maximize the number of agent-to-customer conversations while controlling costs and minimizing capacity concerns.

Interactive Text Messaging
Create interactive customer dialogs that facilitate self-service and escalate to an agent when warranted.

Email Messaging
Send personalized, dynamic content that confirms transaction details or creates a compelling call to action.