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Contact Center Integration

SoundBite offers a variety of integration options depending upon your contact center infrastructure. Our solutions allow you to streamline operations so you can deliver a superior customer experience at a reduced cost.


CTI Modules

Incorporate intelligent call routing, warm transfers with screen pops, and dynamic call pacing into your contact center.

Web-Services API

Seamlessly add multi-channel communications into your business applications, according to your business rules and technical needs.

Agent Desktop

Increase agent productivity through an easy-to-use Web-based user interface.

Payment Processing

Leverage pre-built integrations with leading payment processors through SoundBite's Inbound IVR.

Next Steps:

Learn more about our Contact Center Text Messaging Solution.
Contact us for more information.