Every collections organization is under pressure to reduce the cost of debt collection and shrink the collections cycle. Enterprise collections departments must maintain a positive brand image during the collections process.
SoundBite's unique expertise in Collections campaigns yields powerful benefits:
- Reach more delinquent accounts within a shorter period of time
- Generate more callbacks to settle debts
- Increase debt collected per hour
- Dramatically reduce cost-per-contact through automated right party verification
- Reduce cost-per-collection through SoundBite’s unique self-service auto-payment facility
Financial Services
Provide convenient, immediate access to self-service payment options. Dramatically increase dollars collected while using fewer agents and reducing cost-per-dollar-collected
Telecom & Media
Solicit payments by reaching out to an unlimited number of customers with effective, personalized messages, and provide convenient access to auto-payment facility.
Collections Firms
Personalized multi-channel messaging, automated right-party verification and auto-pay IVR capability achieve maximum collections with fewer resources. Reach more late payers and delinquent accounts while keeping agents engaged with more right parties per hour.
Energy & Utilities
Reach an unlimited number of delinquent accounts within the same billing cycle and provide them with proactive access to self-service payment systems. Address consumers at all stages, with payment reminders, last chance notices, post shut-off collections, and more.
Healthcare
Collect more revenue within a shorter period of time, while dramatically reducing cost-per-contact. Enable auto-pay collections.