SoundBite

Our Client Management Organization provides industry-leading expertise to launch effective customer contact campaigns. Their experience with launching thousands of campaigns has enabled us to create a collection of proven industry best practices to ensure your campaigns are successful—a key advantage of partnering with SoundBite.

Our client management organization will assist you in selecting service features and adopting best practices that will help you make the best use of our solution. SoundBite offers clients various levels of campaign support. Clients can choose to work with SoundBite to fully-manage their campaigns, support certain aspects of their campaigns, or, they can take advantage of SoundBite's best practices and templates to run their own campaigns. Our experts have proven skills in every aspect of customer communications:

• Campaign strategy
• Effective Calling strategy
• Proven script writing techniques
• Professional voice talent
• Custom reporting
• Detailed analysis of customer contact campaign results

Our three tiered service offerings can tailor your customer communications program to any need:

• Fully Managed Service—Let SoundBite do it all, from defining requirements and building your campaign in consultation with you, to deployment, administration and reporting.
• Client Managed Service—Manage your own campaign via the SoundBite web-based Campaign Manager. It's so easy to use, you'll be up and running in a couple of hours.
• Dedicated Customer Success Director—For clients managing large-scale, integrated campaigns a SoundBite Customer Success Director coordinates every aspect of your program and provides expert campaign improvement consulting.
• Customer Support Desk – Customer Support Hotline is staffed from 8 am to 8 pm (eastern time) with experts who can assist with all questions about SoundBite system functions.

No matter which level you choose, SoundBite's Client Management always serves as your single point of contact, for service and guidance.