Customer Experience Management Solutions

Genesys Customer Experience Management Solutions build profitable customer relationships, increase response rates, and drive higher business results.

  • Deliver a positive, cross/multi-channel experience that engages customers and delivers high satisfaction.  Proactively communicate to consumers using their preferred channels, including mobile, to strengthen relationships, increase loyalty and reduce unnecessary inbound inquiries.

  • SoundBite’s scalable solutions enable companies to maximize contacts and payments while minimizing risks and costs. 

  • SoundBite is a strategic mobile marketing partner to many of the world’s leading brands.  Our clients consistently share their delight at how our strategic services unleash the power of our multi-channel (SMS, mobile web, voice, and email), preference management, and analytics and decisioning technologies.