Webinars

Discover with SoundBite and LexisNexis the ways in which collections organizations are exposed to risk and how they can mitigate that risk with best practices and solutions to become more compliant and efficient.

Have you recently reevaluated the productivity and effectiveness of your contact centre? Is it optimized to maximize business results? View our Webinar produced in partnership with Convergys to learn more.

SoundBite and COLLOQUY explore marketing challenges facing retailers this holiday season and offer strategic communications solutions that can be used to grow consumer loyalty and sales. Featuring a case study from retailer Stage Stores.

FTEU text messaging has proven its value by creating new business models, removing the cost barrier to consumer participation, and complying with legislation for marketing, collections and other processes.

The rapidly evolving consumer communications landscape is forcing companies to re-evaluate their traditional contact center infrastructure. Learn about the five steps needed to transform today’s contact centers to “interaction centers”.

The mobile revolution and consumer demand for real-time self-service options dictate changes in the way organizations interact with their customers. Learn how combining text with voice messaging increases customer satisfaction, reduces customer support costs, accelerates response times, and more.

A recent survey reveals that 76 percent of consumers are inconvenienced by the current state of service installation and repair provided by their home appliance, cable, satellite or broadband service provider. Learn how SoundBite helps organizations measure customer satisfaction levels and differentiate service with real-time updates of the technician’s arrival time.

Learn why interactive text messaging provides greater value and improves customer service through low-cost, actionable conversations that are fully-automated.

SoundBite Communications and special guest Forrester Research, Inc. share life examples of how top companies are creating and implementing preference management solutions.

SoundBite Communications and special guest Forrester Research, Inc. to learn why organizations need to align their contact center infrastructure with a multi-channel communications.

TowerGroup and SoundBite share how an on-demand, proactive customer communications solution can reach borrowers more effectively and efficiently with timely and relevant information to help mortgage servicers accelerate the loan modification process.

Loyalty program memberships have increased 25% from 2006 to 2008, yet the percentage of active memberships has remained flat, according to Colloquy's 2009 Loyalty Marketing Census. With millions of unused loyalty cards languishing in customers' wallets, loyalty marketers face an uphill challenge.

Discover how a multi-channel, proactive customer communications strategy can help utilities providers effectively reach late payers before the truck-roll, and elicit faster payments.

Learn 7 cost-effective steps that lenders can take to maximize collections activity and minimize risk.

This webinar presents a unique scorecard approach to ensure your organization is taking advantage of tried and true best contact strategies. We expose the critical factors that most directly affect bottom-line campaign performance and reveal how to optimize these factors one by one.

Imagine being able to reach your customers with information they want when they want it. Now imagine increasing revenue, customer satisfaction, and loyalty while decreasing operational and support costs. Sound too good to be true? Not according to Forrester Consulting.

Connecting with student borrowers is an ever-changing strategic communications challenge. Hear how lenders, guarantors, and collection agencies are using multi-channel, automated messaging to reach borrowers on the mobile devices they prefer—and learn how to increase responsiveness dramatically while lowering cost per contact.

With a sagging U.S. economy, today’s consumers are spending less and making fewer trips to retail stores. As a result, breakthrough consumer communications have become absolutely critical. Recent results show that retailers can win in this challenging environment by delivering highly targeted, personalized offers through the consumers preferred communications channel and device.

Mobile, telecom and broadband service providers are in an epic battle to maximize revenue, expand their market share and minimize customer churn. The introduction of triple-play and multi-play integrated service offerings and the increasing number of subscribers in collections have been major drivers in this struggle.

Credit card issuers are exploiting new ways to increase share-of-wallet among consumers, while optimizing collections results at the same time. The latest integrated multi-channel contact techniques adapt seamlessly to changing consumer preferences for voice, text, and email communications.