Case Studies

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NameIndustrySolution TypeChannel
Chuck E. Cheese Case Study: Express Consent and The Mobile ChannelRetailMarketingAll
By using Express Consent to build a mobile database and enable mobile marketing, family entertainment chain Chuck E. Cheese was able to create new opportunities for customer engagement.
Stage Stores Case Study: Building a Mobile Database to Power Mobile MarketingRetailMarketingMulti-Channel Messaging
Stage Stores is one of the nation’s top retail chains with 800 stores in 42 states sought a new way to engage with its customers and promote brand loyalty. The company was looking to capitalize on a fall sales initiative to grow its mobile database: SoundBite was chosen to create an express consent framework that would meet the retailer’s mobile strategy objectives and work within a multi-channel marketing environment.
Global Bank Optimizes Contact Center OperationsFinancial ServicesCustomer CareVoice Messaging

Top Card Issuer Raises ActivationsFinancial ServicesMarketingVoice Messaging

Mid-Size Agency Experiences the SoundBite ValueFinancial ServicesCollectionsVoice Messaging

Top 5 U.S. Bank Improves Productivity and ROIFinancial ServicesCollectionsVoice Messaging

Top Issuing Bank Provides Optimal Customer ExperienceFinancial ServicesCollectionsVoice Messaging

Bank Deploys Text Messaging Across Major PortfoliosFinancial ServicesCollectionsText Messaging

Text Messaging Boosts Collections for Top BankFinancial ServicesCollectionsText Messaging

Card Issuer Adopts Multi-Channel StrategyFinancial ServicesCollectionsMulti-Channel Messaging

Top 20 Retailer Increases Reward RedemptionRetailCustomer CareMulti-Channel Messaging

Merchandise Credit Reminder Generates $11M in SalesRetailCustomer CareMulti-Channel Messaging

Welcome Call Reduces Inbound Calls for Wireless CarrierTelecom & MediaCustomer CareVoice Messaging

Top U.S. Bank Curbs Delinquencies with SoundBite Text MessagingFinancial ServicesCollectionsText Messaging

Hospitality Brand Leverages Preference ManagementRetailMarketingMulti-Channel Messaging

National Federal Debt Collections Leader Increases Right Party ContactsDebt CollectionCollectionsVoice Messaging

International Auto Manufacturer Increases CollectionsRetailCollectionsVoice Messaging

City of Edmonton Doubles Portfolio Penetration with SoundBite SolutionDebt CollectionCollectionsVoice Messaging

National Wireless Carrier Optimizes Call Center ProductivityTelecom & MediaCollectionsVoice Messaging

Utility Gains New Customers Through Text Messaging ContestEnergy & UtilitiesMarketingText Messaging

Evolving Consumer PreferencesCustomer CareText Messaging

Retailer Adopts Best Practices for Preference ManagementRetailMarketingMulti-Channel Messaging


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