SoundBite Joins the TRMA to Accelerate Debt Collection in the Telecommunications Industry
Automated Voice Messaging Provider Becomes TRMA Vendor Affiliate
BURLINGTON, Mass. – October 3, 2006 – SoundBite Communications, a leading provider of hosted, automated customer contact solutions, today announced it has been accepted as a Vendor Affiliate of the Telecommunications Risk Management Association (TRMA), an organization dedicated to reducing consumer and small-business uncollectible debt in the telecommunications industry. As a Vendor Affiliate, SoundBite can work with TRMA members and other vendor affiliates towards resolving the growing challenge of debt recovery faced by wireless and wireline telecommunications companies in North America.
“We are pleased to welcome SoundBite into our vendor affiliate community and we look forward to their participation in discussing how the telecommunications industry can reduce fraud and uncollectibles for the benefit of the industry, individual members, and consumers,” said John Jones, TRMA Membership Committee.
Established in 1997, the TRMA is an industry forum designed to bring Telecom Risk Management professionals together to explore cooperative efforts to reduce consumer and small-business uncollectible debt. One of the primary objectives of the TRMA is to introduce its members to innovative credit management solutions and technology applications to reduce fraud and uncollectible debt. Through its membership with the TRMA, SoundBite can educate telecommunications companies on the ability of automated voice messaging to substantially reduce outstanding debt at a fraction of the cost of other customer contact methods.
“SoundBite is excited to share our experience and best practices gained from working with several leading players in the telecommunications industry,” said Peter Shields, president and CEO of SoundBite Communications. “By applying automated voice messaging to the collections process, telecommunications providers can dramatically reduce the cost of collecting outstanding debt while maintaining a positive customer experience.”
The award-winning SoundBite solution provides telecommunications companies with a highly scalable, cost-effective solution for debt recovery that requires no hardware or software installation. Telecommunications providers leverage SoundBite for first- and third-party collections, live transfers to call center agents, payment reminders, right-party verification and self-payment. The result is a dramatic reduction in outstanding debt within a shorter amount of time and at a much lower cost.
In addition, major wireless and wireline telecommunications companies frequently use SoundBite’s automated voice messaging solutions to:
• Welcome new subscribers
• Announce special promotions or offers
• Uplift direct mail responses
• Cross-sell products or services
• Alert subscribers to complementary add-on services
• Maintain updated contact data and credit card information
• Alert customers to service interruptions or delivery problems
• Conduct satisfaction surveys
• Re-engage subscribers who have requested temporary service interruptions.
Visit SoundBite at the TRMA Fall Conference
SoundBite will be among the participating vendor affiliate sponsors at the TRMA Fall Conference being held October 10-12, 2006 in Nashville, TN. Over 120 of TRMA members will be in attendance to learn about topics such as benchmarking, best practices and credit management solutions to reduce fraud and uncollectibles. To learn more about the TRMA and the TRMA Fall Conference, visit http://www.trmanet.org/.
About SoundBite Communications
SoundBite Communications is a leading provider of automated customer contact solutions that are fully hosted and available on demand. The company’s solutions help organizations grow revenue, improve customer service, and secure payments through an efficient, reliable and cost-effective approach. SoundBite turns one-on-one customer contacts into results.
SoundBite’s highly personalized calling and messaging solutions, used for sales, marketing, customer care and collections applications, reach customers faster and more effectively than any other customer contact alternative. Over 250 world-class organizations use SoundBite’s solutions to deliver messages faster, increase call center productivity, improve results per customer contact and assess campaign results in real-time. Organizations across many industries use SoundBite including collections, financial services, retail, utilities, telecommunications, insurance, healthcare and media.
With over 500 million calls and 200 million messages delivered in 2005, SoundBite has the best practices know-how, virtually unlimited, on demand capacity, and robust campaign applications to deliver the customer communication results demanded in today’s competitive business environment.
SoundBite is headquartered in Burlington, Massachusetts. For more information, visit www.SoundBite.com.
BURLINGTON, Mass. – October 3, 2006 – SoundBite Communications, a leading provider of hosted, automated customer contact solutions, today announced it has been accepted as a Vendor Affiliate of the Telecommunications Risk Management Association (TRMA), an organization dedicated to reducing consumer and small-business uncollectible debt in the telecommunications industry. As a Vendor Affiliate, SoundBite can work with TRMA members and other vendor affiliates towards resolving the growing challenge of debt recovery faced by wireless and wireline telecommunications companies in North America.
“We are pleased to welcome SoundBite into our vendor affiliate community and we look forward to their participation in discussing how the telecommunications industry can reduce fraud and uncollectibles for the benefit of the industry, individual members, and consumers,” said John Jones, TRMA Membership Committee.
Established in 1997, the TRMA is an industry forum designed to bring Telecom Risk Management professionals together to explore cooperative efforts to reduce consumer and small-business uncollectible debt. One of the primary objectives of the TRMA is to introduce its members to innovative credit management solutions and technology applications to reduce fraud and uncollectible debt. Through its membership with the TRMA, SoundBite can educate telecommunications companies on the ability of automated voice messaging to substantially reduce outstanding debt at a fraction of the cost of other customer contact methods.
“SoundBite is excited to share our experience and best practices gained from working with several leading players in the telecommunications industry,” said Peter Shields, president and CEO of SoundBite Communications. “By applying automated voice messaging to the collections process, telecommunications providers can dramatically reduce the cost of collecting outstanding debt while maintaining a positive customer experience.”
The award-winning SoundBite solution provides telecommunications companies with a highly scalable, cost-effective solution for debt recovery that requires no hardware or software installation. Telecommunications providers leverage SoundBite for first- and third-party collections, live transfers to call center agents, payment reminders, right-party verification and self-payment. The result is a dramatic reduction in outstanding debt within a shorter amount of time and at a much lower cost.
In addition, major wireless and wireline telecommunications companies frequently use SoundBite’s automated voice messaging solutions to:
• Welcome new subscribers
• Announce special promotions or offers
• Uplift direct mail responses
• Cross-sell products or services
• Alert subscribers to complementary add-on services
• Maintain updated contact data and credit card information
• Alert customers to service interruptions or delivery problems
• Conduct satisfaction surveys
• Re-engage subscribers who have requested temporary service interruptions.
Visit SoundBite at the TRMA Fall Conference
SoundBite will be among the participating vendor affiliate sponsors at the TRMA Fall Conference being held October 10-12, 2006 in Nashville, TN. Over 120 of TRMA members will be in attendance to learn about topics such as benchmarking, best practices and credit management solutions to reduce fraud and uncollectibles. To learn more about the TRMA and the TRMA Fall Conference, visit http://www.trmanet.org/.
About SoundBite Communications
SoundBite Communications is a leading provider of automated customer contact solutions that are fully hosted and available on demand. The company’s solutions help organizations grow revenue, improve customer service, and secure payments through an efficient, reliable and cost-effective approach. SoundBite turns one-on-one customer contacts into results.
SoundBite’s highly personalized calling and messaging solutions, used for sales, marketing, customer care and collections applications, reach customers faster and more effectively than any other customer contact alternative. Over 250 world-class organizations use SoundBite’s solutions to deliver messages faster, increase call center productivity, improve results per customer contact and assess campaign results in real-time. Organizations across many industries use SoundBite including collections, financial services, retail, utilities, telecommunications, insurance, healthcare and media.
With over 500 million calls and 200 million messages delivered in 2005, SoundBite has the best practices know-how, virtually unlimited, on demand capacity, and robust campaign applications to deliver the customer communication results demanded in today’s competitive business environment.
SoundBite is headquartered in Burlington, Massachusetts. For more information, visit www.SoundBite.com.