SoundBite Communications Establishes Leadership in Providing Interactive Voice Messaging Solutions to Collections Industry
Industry-Leading Collections Agencies and Dozens of In-house Collections Organizations Employ SoundBite?s Service to Reduce Collections Costs, Increase Efficiency
SoundBite Communications Inc., a leading provider of Interactive Voice Messaging solutions (IVM), reported todaythat its offering is becoming the preferred solution for the collections industry. Used bymany of the Fortune 100 companies in areas such as telecommunications, financial, and insurance, SoundBite’s solution provides rich voice messaging functionality needed todeliver measurable cost savings and increased collections efficiency. Delivered as ahighly scalable hosted service, SoundBite’s outsourced intelligent calling and voice messaging solutions enable collections organizations to dramatically increase the percentage of connections made and pass them to call center agents for successful resolution. First and third party collections organizations utilizing SoundBite’s solutions include AllianceOne Ltd, IntelliRisk Management Corporation (IRMC), Inc. and others.
“SoundBite has been an invaluable addition to our collections mix,” said Bill Kyle, Senior Manager, special projects and dialer operations, AllianceOne Ltd. “The outsourced solution has been easy to administer using its Web interface, and its text-to-speech capabilities are the best that I have heard. The cost for us to reach someone or leave a message that initiates a productive dialog with that target using the SoundBite solution is one-sixth the cost of using a live agent. On one project alone, SoundBite’s solution enabled us to reallocate 25 percent of our outbound agent resources to handle inbound call flows, placing our human resources in position to collect money rather than leaving messages.”
SoundBite Establishes Leadership Position in Collections Industry SoundBite’s outsourced VM solutions provide the collections industry with leading functionality including:
• A 100% web-hosted solution to help customers get up and running in days;
• No pause when the call is answered, alleviating the tendency of recipients to hangup on incoming calls accompanied by an initial pause;
• Interactive voice response applications to automate right-party verification and payment processing;
• Rich personalization through SoundBite’s text-to-speech technology;
• The industry’s highest answering machine detection rate of 98 percent; and
• Real-time load balancing of outbound calls with call center agent availability.
“Collections agencies need to employ solutions that intelligently funnel live, debt-owing parties to call center agents,” said Peter Shields, President of SoundBite. “By using SoundBite’s hosted solution to intelligently call, identify and/or leave messages for the debt-owing party, the call center agents can use their time to resolve debt rather than leaving messages. SoundBite’s solutions are the perfect fit for collections companies who want to intelligently automate the calling process, thereby reducing costs and increasing the collection company’s overall efficiency.”
SoundBite communications will host a series of Webinars to illustrate the unique value proposition from its outsourced IVM solutions. The first event is focused on collections and financial companies and is scheduled for Tuesday, April 6, 2004 at 1:30 PM (EST). Please visit http://www.soundbite.com/newsandevents.shtml to register for the Webinar.
About SoundBite Communications Inc.
SoundBite is an interactive customer communications company providing technology and services that enable businesses to deliver personalized, interactive messages simultaneously to thousands of customers. A "SoundBite" combines the personal qualities of the human voice with "one-to-many" and interactive capabilities similar to email.
Companies using SoundBite interactive voice messaging services are consistently realizing immediate return on investment (ROI) improvements driven by higher response rates and lower costs versus typical marketing and customer service communications vehicles. Founded in 2000, the company has placed more than 60 million calls for close to 160 clients. Headquartered in Burlington, Massachusetts, SoundBite Communications can be reached at 781-273-3360 or on the Internet at www.soundbite.com.
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“SoundBite has been an invaluable addition to our collections mix,” said Bill Kyle, Senior Manager, special projects and dialer operations, AllianceOne Ltd. “The outsourced solution has been easy to administer using its Web interface, and its text-to-speech capabilities are the best that I have heard. The cost for us to reach someone or leave a message that initiates a productive dialog with that target using the SoundBite solution is one-sixth the cost of using a live agent. On one project alone, SoundBite’s solution enabled us to reallocate 25 percent of our outbound agent resources to handle inbound call flows, placing our human resources in position to collect money rather than leaving messages.”
SoundBite Establishes Leadership Position in Collections Industry SoundBite’s outsourced VM solutions provide the collections industry with leading functionality including:
• A 100% web-hosted solution to help customers get up and running in days;
• No pause when the call is answered, alleviating the tendency of recipients to hangup on incoming calls accompanied by an initial pause;
• Interactive voice response applications to automate right-party verification and payment processing;
• Rich personalization through SoundBite’s text-to-speech technology;
• The industry’s highest answering machine detection rate of 98 percent; and
• Real-time load balancing of outbound calls with call center agent availability.
“Collections agencies need to employ solutions that intelligently funnel live, debt-owing parties to call center agents,” said Peter Shields, President of SoundBite. “By using SoundBite’s hosted solution to intelligently call, identify and/or leave messages for the debt-owing party, the call center agents can use their time to resolve debt rather than leaving messages. SoundBite’s solutions are the perfect fit for collections companies who want to intelligently automate the calling process, thereby reducing costs and increasing the collection company’s overall efficiency.”
SoundBite communications will host a series of Webinars to illustrate the unique value proposition from its outsourced IVM solutions. The first event is focused on collections and financial companies and is scheduled for Tuesday, April 6, 2004 at 1:30 PM (EST). Please visit http://www.soundbite.com/newsandevents.shtml to register for the Webinar.
About SoundBite Communications Inc.
SoundBite is an interactive customer communications company providing technology and services that enable businesses to deliver personalized, interactive messages simultaneously to thousands of customers. A "SoundBite" combines the personal qualities of the human voice with "one-to-many" and interactive capabilities similar to email.
Companies using SoundBite interactive voice messaging services are consistently realizing immediate return on investment (ROI) improvements driven by higher response rates and lower costs versus typical marketing and customer service communications vehicles. Founded in 2000, the company has placed more than 60 million calls for close to 160 clients. Headquartered in Burlington, Massachusetts, SoundBite Communications can be reached at 781-273-3360 or on the Internet at www.soundbite.com.
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