SoundBite Launches Intelligent Communications Platform for Collections
Managing your receivables via your contact center is now more productive and profitable thanks to SoundBite Communications’ new on-demand and scalable Intelligent Communications Platform for Collections. The new solution has been built on SoundBite’s family of products.
The Intelligent Communications Platform for Collections offers SoundBite’s Hold Queue and FastConnect features that reduce hold times and generate increased direct connect successes, generating more right party conversations. By eliminating ring and hold times associated with dialing agents, they also reduce abandon rates.