Channel Surfing
SoundBite's new Intelligent Communications Platform puts all the channels of contact at a collector’s disposal, and gives them some interesting tricks to try out with them.
"Different people prefer to be communicated with different ways," says John Keyes, Director of Product Management at SoundBite. It's a simple statement, but very true. Personally, I hate nothing more than getting a phone call and waiting for the recorded voice to get to the option I need. In fact, I don't even answer my phone for unfamiliar numbers anymore. I much prefer to simply get a an email with a link that takes me directly to the page I need.
This kind of behavior is exactly what SoundBite's new Intelligent Communications Platform is designed to handle. Click here to read the full article.