Nationwide Credit, Inc. Chooses SoundBite 5.0 for Collections
Platform Lets NCI Reduce Costs, Increase Debt Collections Without Adding Headcount
SoundBite Communications, the leading provider of OnDemand Customer Communications™ solutions, today announced that Nationwide Credit, Inc. (NCI), a top global call center and receivables management company, has selected SoundBite 5.0 for Collections for use by its 10 call centers and over 1,500 agents. NCI, one of the nation’s largest collections agencies, serves global customers in retailing, financial services, automotive, consumer services, utilities, telecommunications, healthcare, and federal and state government. The company was looking to increase collections while reducing costs, and chose SoundBite for its depth of collections expertise, the flexibility and on-demand availability of its solution, and its speed in delivering results.
“The people at SoundBite truly understand our business and were the most responsive to our needs,” said Ralph Ayala, chief operating officer at NCI. “We needed a flexible solution that wouldn’t require us to change the way we do business. SoundBite’s platform will enable us to reduce costs while increasing operational efficiencies and our ability to collect more revenue for our customers.”
John Simpson, senior director of dialer technology at NCI, added, “Our clients value us because we consistently help them collect more debt faster with minimal down time. Because SoundBite’s platform is Web-based and always available, we can run campaigns at any time, and can easily re-route inbound calls to any of our call centers in real-time, should one of our centers encounter an emergency or outage.”
“NCI is an innovative company, executing sophisticated collection management strategies for its global clients. We are proud to support NCI’s goal to reduce costs, increase ROI and improve productivity for its world-class customers,” said Peter Shields, president and CEO of Soundbite.
About SoundBite Communications
SoundBite Communications is a leading provider of OnDemand Customer Communications solutions. SoundBite enhances the way organizations communicate with their customers through professionally recorded interactive voice messages. Hundreds of Global 2000 companies are rapidly increasing collections, improving customer retention, and cross-selling new services leveraging SoundBite’s ASP platform. SoundBite is headquartered in Burlington, Massachusetts. For more information, visit www.soundbite.com.
About Nationwide Credit, Inc.
NCI is a top global call center and receivables management company dedicated to helping clients maximize value through effective call center and collections strategy and execution. With 56 years of experience, strong management and over 2000 employees in ten global locations, NCI has the strength to develop and execute sophisticated account management strategies for any client, anywhere. Today, NCI solutions increase productivity, reduce costs, and improve ROI for industry leaders in retailing, banking, consumer services, utilities, telecommunications, healthcare, and federal and state government.
SoundBite is a registered trademark of SoundBite Communications. OnDemand Customer Communications is a trademark of SoundBite Communications.
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