Utilities Under Pressure
Utility companies are constantly under pressure to deliver better customer service and collect more debt faster. Whether notifying customers of service changes, scheduling service calls, delivering emergency notifications, or handling delinquent accounts, the demand on customer-facing resources can threaten the quality of service and prompt customer complaints. Automated Voice Messaging (AVM) keeps customers informed and customer service representatives productive by automating many communications tasks.
SoundBite discusses how utilities can leverage automated voice messaging to cost-effectively collect debt and communicate important information to customers.