SoundBite Communications Receives Customer Inter@ction Solutions Magazine's
SoundBite 5.0 Honored for Outstanding Innovation
SoundBite Communications, the leading provider of OnDemand Customer Communications™ solutions, announced today that Technology Marketing Corporation (TMC®)'s Customer Inter@ction Solutions® magazine (www.cismag.com) has named SoundBite 5.0 as a recipient of a 2004 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.
SoundBite 5.0 is an ASP Web-hosted platform that lets companies in the financial services, telecommunications, collections, utilities and healthcare industries, among others, instantly deliver interactive voice messages to their customers and empowers those customers to respond immediately. The solution provides "pay as you go" use; unlimited personalized calling capability; automated, real-time access and management of campaigns; high response rates; load balancing; unmatched answering machine detection; the ability to directly connect with an agent; and automated self processing. These attributes deliver benefits not only to SoundBite Communications' customers, but also to the recipients of SoundBite messages, as those messages are customized and targeted to that individual.
"Hundreds of leading companies are rapidly increasing collections, improving customer satisfaction and retention, reducing costs and cross-selling new products using SoundBite 5.0 for their campaign efforts," said Peter Shields, president and CEO of SoundBite Communications. "We are honored to receive this distinction from Customer Inter@ction Solutions, and are pleased to be recognized for the superior results that our platform delivers."
"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. SoundBite Communications has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions.
The Product of the Year Award winners for 2004 will be published in the January 2005 issue of Customer Inter@ction Solutions magazine.
About SoundBite Communications
SoundBite Communications is a leading provider of OnDemand Customer Communications™ solutions. SoundBite enhances the way organizations communicate with their customers through professionally recorded interactive voice messages. Hundreds of Global 2000 companies are rapidly increasing collections, improving customer retention, and cross-selling new services leveraging SoundBite's ASP platform. SoundBite is headquartered in Burlington, Massachusetts. For more information, visit www.SoundBite.com.
About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference and Global Call Center Outsourcing Summit . TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.
SoundBite is a registered trademark of SoundBite Communications. OnDemand Customer Communications is a trademark of SoundBite Communications.
SoundBite 5.0 is an ASP Web-hosted platform that lets companies in the financial services, telecommunications, collections, utilities and healthcare industries, among others, instantly deliver interactive voice messages to their customers and empowers those customers to respond immediately. The solution provides "pay as you go" use; unlimited personalized calling capability; automated, real-time access and management of campaigns; high response rates; load balancing; unmatched answering machine detection; the ability to directly connect with an agent; and automated self processing. These attributes deliver benefits not only to SoundBite Communications' customers, but also to the recipients of SoundBite messages, as those messages are customized and targeted to that individual.
"Hundreds of leading companies are rapidly increasing collections, improving customer satisfaction and retention, reducing costs and cross-selling new products using SoundBite 5.0 for their campaign efforts," said Peter Shields, president and CEO of SoundBite Communications. "We are honored to receive this distinction from Customer Inter@ction Solutions, and are pleased to be recognized for the superior results that our platform delivers."
"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. SoundBite Communications has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions.
The Product of the Year Award winners for 2004 will be published in the January 2005 issue of Customer Inter@ction Solutions magazine.
About SoundBite Communications
SoundBite Communications is a leading provider of OnDemand Customer Communications™ solutions. SoundBite enhances the way organizations communicate with their customers through professionally recorded interactive voice messages. Hundreds of Global 2000 companies are rapidly increasing collections, improving customer retention, and cross-selling new services leveraging SoundBite's ASP platform. SoundBite is headquartered in Burlington, Massachusetts. For more information, visit www.SoundBite.com.
About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference and Global Call Center Outsourcing Summit . TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.
SoundBite is a registered trademark of SoundBite Communications. OnDemand Customer Communications is a trademark of SoundBite Communications.