SoundBite Communications Announces Its First Annual User Group Meeting
Attendees to Learn Best Practices for Increasing Productivity of Customer Communications While Decreasing Costs Through Interactive Voice Messaging
SoundBite Communications, the leading service provider of voice messaging solutions, today announced its first annual user group meeting will be held May 21- 23 at the Boston Marriott Long Wharf. The conference will focus on the benefits of interactive voice messaging (IVM) and how it can increase the productivity of customer communications while reducing operational costs. Attendees will be joined by keynote speaker Tom Heinsohn, member of the Basketball Hall of Fame as a player on the Boston Celtics and a current commentator for the Celtics' television broadcasts.
Led by SoundBite's internal experts as well as customers who have been using interactive voice messaging as part of their customer communications strategies for collections, sales and marketing, customer care and customer loyalty, the SoundBite User Group Meeting will address topics such as:
• Measuring the value of voice messaging
• Consumers’ reaction to voice messaging
• Improving campaign results through best practices
• Advanced reporting and analytics
• Customer case studies
Session tracks will cover a variety of topics geared for executives as well as users of the voice messaging technology. Executive-level sessions will focus on the business impact of IVM, while the user sessions are designed to help customers optimize their customer communications campaigns. The sessions are geared towards various groups within the organization, including those with responsibility for collections/finance, sales and marketing, customer service, customer retention, and call center operations.
“We are pleased to be hosting an event that will bring together top technical and business minds in the voice messaging industry with customers who can share their views and experiences of how the technology has positively impacted their customer communications,“ said Peter Shields, president and CEO, SoundBite Communications. ”The user group meeting includes a full agenda of topics that will enable our customers to best leverage voice messaging while learning more about SoundBite’s vision for the future.”
For more information about the SoundBite User Group Meeting, please visit: http://www.soundbite.com/user_group or contact Debbie Braunert, SoundBite's Director of Marketing Communications, at 781.359.2283. About SoundBite Communications SoundBite Communications is a leading service provider of voice messaging solutions. SoundBite enhances the way organizations communicate with their customers through professionally recorded interactive voice messages. Hundreds of Global 2000 companies are rapidly increasing collections, improving customer retention, and cross-selling new services leveraging SoundBite’s ASP platform. SoundBite is headquartered in Burlington, Massachusetts. For more information, visit www.soundbite.com.
Tara Murray
PAN Communications
978.474.1900
SoundBite@pancomm.com
Debbie Braunert
SoundBite Communications
2 Burlington Woods Drive
Burlington, MA 01803
781.359.2283
dbraunert@SoundBite.com