SoundBite Communications and CR Software Provide Seamless Integration of Market-Leading Solutions for the Collection Industry
ACA International’s Annual Convention & Expo, CHICAGO July 25, 2007 – SoundBite Communications Inc., a leading provider of on-demand automated voice messaging solutions, and CR Software, Inc. (CRS), a leading collections solutions provider for collection agencies and corporate debt recovery departments, today announced a partnership to seamlessly integrate their market-leading solutions.
The partnership will provide collection agencies and corporate debt recovery departments with a seamless interface between CR Software’s Platinum and Titanium platforms and SoundBite’s automated voice messaging solution. As a result, CRS customers can take advantage of SoundBite’s on-demand service and collect more debt faster, experience higher collector productivity, and exchange data seamlessly between the CR Software and SoundBite platforms.
The CR Software platform automates all the fundamental functions of a collections operation, from new business data entry to month end processing, and also includes collector productivity management tools. The interface with SoundBite’s on-demand automated voice messaging service allows CRS customers to define and modify criteria for SoundBite campaigns from within the CRS environment, as well as receive and analyze detailed campaign results.
“CR Software and SoundBite share the goal of helping our clients increase collections productivity and collect more debt faster,” said Edgars Sturans, president at CR Software. “We’re excited about offering this new interface to our clients and providing them with the opportunity to leverage their investments in CRS via SoundBite’s solution.”
“Our partnership with CR Software brings together two powerful solutions for collections professionals,” said Chris Selland, vice president of business development at SoundBite. “Our seamless integration with CRS will provide SoundBite with access to a broader client base while enabling CRS clients to implement calling campaigns from directly within their collection management system.”
About CR Software, Inc.
Founded by collections people for collections people in 1984, CR Software has been setting the standard ever since for collections industry software systems. CR Software deploys, executes, and supports hundreds of installations every year. CR Software, Inc. corporate headquarters can be reached at (800) 222-1722, by e-mail, kristine.sturans@crsoftwareinc.com or via the World Wide Web at http://www.crsoftwareinc.com.
About SoundBite Communications
SoundBite Communications is a leading provider of automated voice messaging solutions that are delivered through a Software as a Service (SaaS) model. Organizations rely on SoundBite’s on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care, and marketing processes. SoundBite helps organizations increase revenue, enhance customer service and retention, and secure payments, and can improve contact center efficiency by increasing agent productivity and enabling agentless interactions. The company’s multi-tenant customer communications platform is used by organizations across a number of industries, including collection agencies, financial service providers, retailers, telecommunications providers, and utilities. SoundBite’s service has the capacity to initiate more than 14 million calls each day, and in 2006, clients used the service to place nearly one billion calls.
SoundBite is headquartered in Burlington, Massachusetts. For more information, visit www.SoundBite.com.
SoundBite is a registered service mark of SoundBite Communications.