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With a fully hosted suite of contact applications, including pre-recorded messaging, direct connect to live agents and even unattended IVR transactions, SoundBite Communications' focus is to offer an easy-to-use service that increases right-party contact, and ultimately, account recovery at a reasonable cost. Its SoundBite Voice Messaging Solution is offered as part of the company's customer contact solutions.
Established in June 2000, SoundBite is a privately held company of approximately 125 employees based in Burlington, Mass.