Debunking Common Myths about Automated Voice Messaging
Despite the prevalence of automated voice messaging, some organizations must still devote time to overcoming concerns about how an AVM solution can be more effective than live agents or a predictive dialer. These concerns typically center around three common myths:
- AVM shouldn't be the dominant contact strategy since many customers don't like automation
- In collections, AVM only works on low balance and fresh debt
- The predictive dialer is more efficient and cost-effective
The purpose of this article is to dispel each of these myths, and arm businesses with the information needed to fully leverage AVM as an integral component of their customer contact strategies.