SoundBite Receives 2007 CRM Excellence Award from Customer Inter@ction Solutions Magazine
SoundBite 6.0 Recognized for Innovative Voice Messaging Capabilities that Improve Contact Center Efficiencies and Transform Customer Contact Campaigns
BURLINGTON, Mass. – May 8, 2007 – SoundBite Communications Inc., a leading provider of on-demand automated voice messaging solutions, today announced that SoundBite 6.0 has received a 2007 CRM Excellence Award from Customer Inter@ction Solutions magazine (www.cismag.com), the premier publication covering the customer relationship management (CRM), contact center and teleservices industries.
The Eighth Annual CRM Excellence Awards program honors innovative products or services that extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on data, facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business.
SoundBite’s On-Demand Solution
SoundBite’s on-demand automated voice messaging solution improves a contact center’s efficiency by increasing the productivity of contact center agents and facilitating the use of agentless transactions. It delivers personalized, professionally recorded voice messages in a highly efficient, cost-effective manner. Organizations use the company’s solution to initiate and manage a variety of customer care and marketing processes including welcome calls, surveys, credit card activations, delivery notifications, subscription renewals and scheduled service outages. The company’s service is used by organizations in a variety of industries, including third-party collections, financial services, retail, telecommunications and utilities.
“This is the second distinction in less than a year that Customer Inter@ction Solutions magazine has bestowed upon us for delivering excellence in customer relationship management,” said Peter Shields, president and CEO, SoundBite Communications. “This award, along with many other industry accolades we’ve received, reflects the increased preference for SoundBite’s voice messaging solution to drive immediate, substantive boosts to agent productivity, response rates and revenue generation.”
Since its launch in August 2006, SoundBite 6.0 has garnered a number of accolades, including an Annual Call Center Exhibition (ACCE) Best of Show Award, a 2006 Product of the Year Award from Customer Inter@ction Solutions magazine and a listing in Collection Advisor Magazine’s Top 100 Collection Technology Products.
“The Eighth Annual CRM Excellence Awards commend the companies that have proven to be true CRM partners to their customers and clients. SoundBite has demonstrated to the editors of Customer Inter@ction Solutions that their voice messaging service has substantially improved its clients’ contact center efficiencies and customer communications strategies,” said Nadji Tehrani, founder and chairman of Technology Marketing Corporation (TMC), publishers of Customer Inter@ction Solutions.
The 2007 CRM Excellence Award winners will be featured in the May and June issues of Customer Inter@ction Solutions magazine.
About Customer Inter@ction Solutions
Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Inter@ction Solutions magazine continues leading the way with the most comprehensive editorial. Senior management decision makers, as well as customer interaction professionals rely upon Customer Inter@ction Solutions to keep them current in the most critical technologies and services for the contact center. In fact, 65,000 subscribers turn to Customer Inter@ction Solutions magazine with an additional 165,000 pass-along readers.
About TMC
TMC publishes four print magazines, Customer Inter@ction Solutions, Internet Telephony, SIP Magazine and IMS Magazine, as well as the digital publications Speech-World, WiF Telephony Magazine, VoIP Developer, IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world’s leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com.
About SoundBite Communications
SoundBite Communications is a leading provider of automated voice messaging solutions that are delivered through a Software as a Service (SaaS) model. Organizations rely on SoundBite’s on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care, and marketing processes. SoundBite helps organizations increase revenue, enhance customer service and retention, and secure payments, and can improve contact center efficiency by increasing agent productivity and enabling agentless interactions. The company’s multi-tenant customer communications platform is used by organizations across a number of industries, including collection agencies, financial service providers, retailers, telecommunications providers, and utilities. SoundBite’s service has the capacity to initiate more than 14 million calls each day, and in 2006, clients used the service to place nearly one billion calls.
SoundBite is headquartered in Burlington, Massachusetts. For more information, visit www.SoundBite.com.
SoundBite is a registered service mark of SoundBite Communications. [All other trademarks mentioned in this release are the property of their respective owners.]