SoundBite Communications Receives Product of the Year Award from Customer Inter@ction Solutions® Magazine
SoundBite 6.0 Honored for Outstanding Innovation in Automated Voice Messaging
BURLINGTON, Mass. – January 10, 2007 – SoundBite Communications Inc., a leading provider of hosted, automated customer contact solutions, today announced that the SoundBite 6.0 automated voice messaging (AVM) solution has received a 2006 Product of the Year Award from Customer Inter@ction Solutions® magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982. Award recipients were selected for their vision, leadership and attention to detail in developing innovative solutions for the call center and CRM industries.
SoundBite Turns Cold Calls into Warm Calls
SoundBite is a web-based application service provider that offers virtually unlimited telephony capacity in a pay-as-you-go model. Using SoundBite’s AVM solution, organizations of any size can achieve their customer communications objectives in a cost-effective, efficient manner through the delivery of highly branded, professionally recorded voice messages. As a result, these businesses are able to maximize call center productivity and cultivate lucrative, long-term customer relationships that build brand preference, reduce customer churn and increase revenues.
According to Datamonitor, the global shift towards subscription models in high call-volume verticals, in which companies seek to maintain long-term relationships with customers, and to reduce churn wherever possible, has created an environment in which ‘warm’ calls can thrive. (The Outlook for Outbound IVR, Ri Pierce-Grove, November 2006).
“We’ve experienced increased market demand for our hosted solution from companies eager to retain and nurture their current customer base,” said Peter Shields, and chief executive officer at SoundBite Communications. “This response, and the numerous industry accolades we’ve received, underscores the increasingly important role AVM holds in the overall customer communications lifecycle.”
More than 250 organizations use SoundBite’s AVM solution throughout the customer communications lifecycle for a variety of business processes such as collections, customer care, and marketing. The recognition by Customer Inter@ction Solutions is one of many distinctions SoundBite 6.0 has received since its launch in September 2006. The groundbreaking product also has been recognized for its leadership and innovation in the collections industry.
“Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “SoundBite has proven they are committed to delivering innovative customer contact solutions that benefit the customer experience while generating significant ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”
The Product of the Year Award winners for 2006 will be featured in the January and February 2007 issues of Customer Inter@ction Solutions magazine. For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About SoundBite Communications
SoundBite Communications is a leading provider of automated customer contact solutions that are fully hosted and available on-demand. The company’s solutions help organizations grow revenue, improve customer service, and secure payments through an efficient, reliable and cost-effective approach. SoundBite turns one-on-one customer contacts into results.
SoundBite’s highly personalized calling and messaging solutions, used for sales, marketing, customer care and collections applications, reach customers faster and more effectively than any other customer contact alternative. Over 250 world-class organizations use SoundBite’s solutions to deliver messages faster, increase call center productivity, improve results per customer contact and assess campaign results in real-time. Organizations across many industries use SoundBite including collections, financial services, retail, utilities, telecommunications, insurance, healthcare and media.
With over 900 million calls and 325 million messages delivered in 2006, SoundBite has the best practices know-how, virtually unlimited, on-demand capacity, and robust campaign applications to deliver the customer communication results demanded in today’s competitive business environment.
SoundBite is headquartered in Burlington, Massachusetts. For more information, visit www.SoundBite.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.).
SoundBite Turns Cold Calls into Warm Calls
SoundBite is a web-based application service provider that offers virtually unlimited telephony capacity in a pay-as-you-go model. Using SoundBite’s AVM solution, organizations of any size can achieve their customer communications objectives in a cost-effective, efficient manner through the delivery of highly branded, professionally recorded voice messages. As a result, these businesses are able to maximize call center productivity and cultivate lucrative, long-term customer relationships that build brand preference, reduce customer churn and increase revenues.
According to Datamonitor, the global shift towards subscription models in high call-volume verticals, in which companies seek to maintain long-term relationships with customers, and to reduce churn wherever possible, has created an environment in which ‘warm’ calls can thrive. (The Outlook for Outbound IVR, Ri Pierce-Grove, November 2006).
“We’ve experienced increased market demand for our hosted solution from companies eager to retain and nurture their current customer base,” said Peter Shields, and chief executive officer at SoundBite Communications. “This response, and the numerous industry accolades we’ve received, underscores the increasingly important role AVM holds in the overall customer communications lifecycle.”
More than 250 organizations use SoundBite’s AVM solution throughout the customer communications lifecycle for a variety of business processes such as collections, customer care, and marketing. The recognition by Customer Inter@ction Solutions is one of many distinctions SoundBite 6.0 has received since its launch in September 2006. The groundbreaking product also has been recognized for its leadership and innovation in the collections industry.
“Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “SoundBite has proven they are committed to delivering innovative customer contact solutions that benefit the customer experience while generating significant ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”
The Product of the Year Award winners for 2006 will be featured in the January and February 2007 issues of Customer Inter@ction Solutions magazine. For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About SoundBite Communications
SoundBite Communications is a leading provider of automated customer contact solutions that are fully hosted and available on-demand. The company’s solutions help organizations grow revenue, improve customer service, and secure payments through an efficient, reliable and cost-effective approach. SoundBite turns one-on-one customer contacts into results.
SoundBite’s highly personalized calling and messaging solutions, used for sales, marketing, customer care and collections applications, reach customers faster and more effectively than any other customer contact alternative. Over 250 world-class organizations use SoundBite’s solutions to deliver messages faster, increase call center productivity, improve results per customer contact and assess campaign results in real-time. Organizations across many industries use SoundBite including collections, financial services, retail, utilities, telecommunications, insurance, healthcare and media.
With over 900 million calls and 325 million messages delivered in 2006, SoundBite has the best practices know-how, virtually unlimited, on-demand capacity, and robust campaign applications to deliver the customer communication results demanded in today’s competitive business environment.
SoundBite is headquartered in Burlington, Massachusetts. For more information, visit www.SoundBite.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.).