Web Services API

Genesys’s fully-documented Web Services API makes it possible to seamlessly incorporate multi-channel Proactive Customer Communications into your business applications, according to your business rules and technical needs. 
 

Using Simple Object Access Protocol (SOAP) and Extensible Markup Language (XML), the Genesys API significantly shortens application development and deployment time.  Our three API modules simplify business challenges and open the door for new applications.

 

Automate
Perform routine campaign management tasks and automatically update your systems of record with the results.

 

Connect
Reduce call processing costs and provide more efficient call handling with CTI functionality.

 

Trigger
Deliver time-sensitive communications with real-time messaging.