Hosted Dialer

Cloud-based services have emerged as the leading alternative to premise-based systems due in large part to their flexibility, accelerated deployment time and cost-effective model.

SoundBite’s hosted predictive dialer is a comprehensive offering that allows organizations to replace their on-premise investments entirely, cost-effectively address capacity issues and support disaster recovery needs. SoundBite uniquely offers a robust, multi-channel offering to complement its hosted dialer which includes automated voice messaging, text messaging and email. As a result, organizations can leverage all these communications channels from a unified cloud-based platform.

Core Features
Leverage a wide range of features to accommodate your dialing needs.

Agent Voice Portal
Deliver caller information directly to the agent's desktop through a web-based application.

	Campaign Strategy and Management Gain real-time visibility into all customer communications and campaign activity.
	Inbound IVR Reduce the number of inbound, agent-assisted calls by providing customers with more self-service options.
	CTI Modules Reduce operational costs and deliver superior service through the use of intelligent call routing, screen pops and dynamic call pacing.

Hosted Dialer

Hosted Predictive Dialer