Reporting

SoundBite reports can be run at multiple levels, providing a broad or narrow view of your data.  Depending on the need, a report can cover results for a single communication or for multiple campaigns and applications across an organization.  The results of campaigns that use multiple channels can be displayed in a single report, enabling you to analyze how individual contacts responded to different channels.

Our customizable reports help measure and optimize proactive communications strategies and easily align results to measurable business value.

• Pre-defined Summary, Cost, and Contact Center Reports
• Extensive data repository available for customer use
• Scheduled or available on-demand
• Delivered via email, Web or FTP with encryption options

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