Preference Management

SoundBite Insight helps organizations create a holistic view of their customer communications by centralizing the ongoing tracking and management of:

• Stated Preferences
• Observed Consumer Behavior
• Consumer Profile Data

Architected to enable quick implementation and results, this cloud-based platform has the flexibility and scalability to be deployed on a departmental or enterprise-wide basis.  It uniquely supports the growing needs of organizations striving to manage and honor evolving customer communications preferences.

Message Opt-In
Collect and track consumer opt-ins to honor permissions and maintain compliance.

Mobile Consent
Capture and record customer consent to comply with FTC regulations and to build an opt-in database

Communication Preferences
Capture and honor consumer preferences for communicating via voice, text, and email messaging.

Readiness Assessment
Implement a comprehensive preference management program using a customized set of recommendations and programs.