The recent Servicer Performance Report reveals that more than 80 percent of mortgage servicers are struggling to modify loans under the Making Home Affordable (MHA) mortgage loan modification program. The Obama Administration has called upon servicers to accelerate their efforts and achieve a cumulative 500,000 trial modifications started by November 1, 2009. How can mortgage servicers increase the number of trial modifications started and provide a more consistent, quality experience for the borrower without breaking the bank? Join TowerGroup and SoundBite Communications to learn how an on-demand, proactive customer communications solution can reach borrowers more effectively and efficiently with timely and relevant information to help servicers: - Dramatically increase in the number of loan modifications started
- Streamline customer communications and the application process
- Significantly lower operating costs by reducing inbound calls
- Ensure on-time payments during the trial period using proactive reminders
Exclusive Offer: Download this complimentary whitepaper, “Proactive Customer Communications: The Key to Increasing Loan Modifications and Reducing Operating Costs” authored by TowerGroup.
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| PRESENTERS: |  Craig Focardi
Senior Research Director, TowerGroup
Craig is a Senior Research Director for TowerGroup's Consumer Lending research and advisory service. His specific focus area is mortgage and consumer lending, which covers a wide range of business, process, strategic, and technical topics relating to loan origination, loan servicing, securitization, and risk management. Craig has 25 years of experience in a variety of finance, product development, and business development roles for mortgage technology vendors, lenders, and risk management firms. Craig has written numerous feature articles for Mortgage Banking (US) and Lending Strategy (UK) magazines and is quoted regularly in American Banker, National Mortgage News, Inside Mortgage Technology, and Mortgage Technology.
|  Matt Edmunds
VP of Financial Services & Collections, SoundBite Communications
As the VP of Financial Services and Collections at SoundBite, Matt is responsible for the overall success of all financial services and collections applications across industries by leading and supporting sales, marketing, consulting, and product development activities. He has more than a decade of hands-on industry and operational expertise having worked closely with U.S. financial institutions and collections agencies. Before joining SoundBite, Matt was the SVP of Bankcard Operations for OSI where he managed multiple sites and clients and as a SoundBite client gained first-hand knowledge of the solution. Prior to joining OSI, Matt spent over five years as the Group Manager and leader of the Capital One Recoveries Agency Management team. During this time, Matt and his team built one of the largest supplier networks in the industry while also spearheading the application of leading-edge analytics and strategies into Capital One's recoveries business.
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