Making Outbound IVR a Strategic Asset to Increase Profitability
Speech Technology Magazine Sponsored Roundtable Event | Live Streaming AudioThursday, July 23, 2009 • 2:00pm ET / 11:00am PT The current economic climate is helping to drive business for Outbound Interactive Voice Response (IVR) in various applications such as debt collections as enterprises look to decrease call volumes. While the Outbound IVR market is still relatively new, it is expected to show tremendous growth over the next 5 years. According to Datamonitor in their report on Outbound IVR, the future will see this technology used alongside Inbound IVR as part of a strategic customer service and cost containment strategy. The research firm expects the number of outbound speech applications to grow through 2013 as enterprises such as yours, demand greater sophistication and design from their outbound solutions. Register now to learn how this technology can help build your organization, enhance customer loyalty and generate incremental revenue. | ||||||||
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Daniel Hong, Lead Analyst, Customer Interaction Technologies,
David Myron, 
John Tallarico , 
Paul Logan,
Paul Watson, 
Jeff Foley