For years, utilities have relied on postal mail and door hangtags to collect on unpaid utility bills. Not only has this strategy proven costly and inefficient, it isn’t effective in reaching today’s mobile consumer. Today’s economic challenges and the dramatic shift towards mobile communications — text messaging in particular — creates a need for change in the utilities industry. Consumers are increasingly unfazed by collection bills, and the utilities can no longer bear the cost associated with “truck rolls and hang-tags”. A multi-channel, proactive customer communications strategy that leverages automated voice, text, and email messaging presents an opportunity for utilities to effectively reach late payers before the truck-roll, and elicit faster payments. In this one-hour webinar, UtiliPoint International and SoundBite Communications have discussed: - Strategies you can implement today that dramatically reduce the cost to collect
- Why multi-channel communications accelerate debt collection
- Which pre-collections strategies can change late-payer behavior
- How text messaging can complement and significantly enhance your existing collections strategy
Exclusive Offer: Downlod this complimentary report, “Maximizing Collections in the Utility Sector: The Importance of Multi-Channel Proactive Customer Communications”, authored by UtiliPoint International Inc.
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| PRESENTERS: |  Jon Brock
COO & Managing Director, UtiliPoint International Inc.
Jon Brock manages UtiliPoint's day-to-day operations and utility-IT/strategic intelligence practice which result in research consulting for corporate clients. In addition, Jon's expertise includes utility business design, business plan development and review, metering, outsourcing, business process optimization, and information technology infrastructure design and deployment. His previous work history includes experience at SCIENTECH, Central and South West, Public Service Company of Oklahoma, and Amerada Hess. He has served on several utility/energy-related boards in the member and advisory member positions and has provided testimony and audit services to state commissions related to utility-IT investments.
|  Jim Lovegrove
Director, Utility Accounts, SoundBite Communications
As the Director of Utilities Accounts, Jim Lovegrove leads SoundBite’s expansion into energy and utility markets. Jim has more than 20 years’ experience in CRM and Billing in both the utility and the telecommunications industry. Jim comes to SoundBite from Mincom where he served as Regional Sales Manager. He also held positions with Motorola Cellular Infrastructure Group and Motorola Semiconductor. Jim received a BSEE degree in Semiconductor Theory from the University of Illinois.
| | MODERATOR: |  Mark Friedman
Chief Marketing Officer, SoundBite Communications
As the Chief Marketing and Business Development Officer, Mark leads SoundBite’s expansion into new markets and product offerings. Mark has more than 20 years’ experience in a range of marketing, sales and business development positions with leading companies such as IBM, Lotus Development, Epoch Systems/EMC and Dragon Systems. Most recently, Mark served as CEO of Peppercoin, a provider of card-based merchant loyalty programs that was acquired by Chockstone, Inc. in April 2007. |
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