SoundBite Webinars
Mark your calendar for the following SoundBite webinars. Join us as we explore industry trends, examine business challenges, and identify best practices for proactively communicating with customers.
| Archived Webinars: | |
| Title | Topic |
| Reduce Foreclosure Rates by Proactively Communicating with Borrowers TowerGroup and SoundBite share how an on-demand, proactive customer communications solution can reach borrowers more effectively and efficiently with timely and relevant information to help mortgage servicers accelerate the loan modification process. | Mortgage Lending, Financial Services |
| Successful LIHEAP Promotion & Enrollment Strategies Watch this webcast as SoundBite explores the challenges of current outreach programs and offer strategic recommendations on proactively communicating with this important segment of the community. | LIHEAP, Energy & Utilities |
| Profitable Engagement - How Proactive Communications Strengthen Brand Loyalty Colloquy and SoundBite Communications discuss how to cut through the fog of marketing messages and get customers profitably engaged in your loyalty program. | Retail, Loyalty |
| Making Outbound IVR a Strategic Asset to Increase Profitability Learn how outbound IVR can help build your organization, enhance customer loyalty and generate incremental revenue. | Outbound IVR |
| The Cost of Uncollected Debt: Why Utility Providers Must Change Their Collections Strategies Discover how a multi-channel, proactive customer communications strategy can help utilities providers effectively reach late payers before the truck-roll, and elicit faster payments. | Energy & Utilities |
| Leveraging Consumer Communication Preferences to Drive Profitable Customer Relationships Learn the importance of tracking and updating your customers' evolving communication preferences, and how to utilize your customers' desired preferences to increase loyalty and response rates. | Proactive Customer Communications |
| The Value of Text Messaging in Collections Discover how to incorporate text messaging into your existing collections strategy. | Financial Services |
| The Strategic Importance of Collections in Turbulent Times Learn 7 cost-effective steps that lenders can take to maximize collections activity and minimize risk. | Financial Services |
| Maximizing Cardholder Response with Multi-Channel Communications Credit card issuers are exploiting new ways to increase share-of-wallet among consumers, while optimizing collections results at the same time. The latest integrated multi-channel contact techniques adapt seamlessly to changing consumer preferences for voice, text, and email communications. | Financial Services |
| Maximizing Subscriber Value Through Multi-Channel Communications Mobile, telecom and broadband service providers are in an epic battle to maximize revenue, expand their market share and minimize customer churn. The introduction of triple-play and multi-play integrated service offerings and the increasing number of subscribers in collections have been major drivers in this struggle. In order to win the battle, these organizations need to proactively communicate valuable service information and offers that are customized to the individual subscriber. | Telecom & Media |
| Drive Retail Sales via Multi-Channel Communications With a sagging U.S. economy, today’s consumers are spending less and making fewer trips to retail stores. As a result, breakthrough consumer communications have become absolutely critical. Recent results show that retailers can win in this challenging environment by delivering highly targeted, personalized offers through the consumers preferred communications channel and device. | Retail |
| Communicating with Today's Consumer - A Proactive Approach to Keeping Your Customers Engaged Imagine being able to reach your customers with information they want when they want it. Now imagine increasing revenue, customer satisfaction, and loyalty while decreasing operational and support costs. Sound too good to be true? Not according to Forrester Consulting. | Proactive Customer Communications |
| Communicating with Today's Mobile Student Borrowers: High Impact Strategies that Will Deliver Results Connecting with student borrowers is an ever-changing strategic communications challenge. Hear how lenders, guarantors, and collection agencies are using multi-channel, automated messaging to reach borrowers on the mobile devices they prefer—and learn how to increase responsiveness dramatically while lowering cost per contact. | Student Lending |
| Optimizing Collections Strategies - What your competitors are doing differently This webinar presents a unique scorecard approach to ensure your organization is taking advantage of tried and true best contact strategies. We expose the critical factors that most directly affect bottom-line campaign performance and reveal how to optimize these factors one by one. | Collections |