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Collections Solution

Mobile, satellite and broadband service providers are fighting to maximize revenue, accelerate collections, expand their market share and minimize customer churn.   At the same time, the challenging economy has placed an increasing number of subscribers in collections. 

To collect past-due balances while maintaining positive customer relationships, consistent, gentle and personalized messages that remind the subscriber that a payment is due are essential.

  • Connect more right parties to your contact center or prompt subscribers to self-cure
  • Use a combination of voice, text and email messaging to escalate your contact strategy and reach delinquent subscribers on their mobile device or landline phone
  • Leverage interactive, automated communications that reduce costs and deliver results
  • Escalate proactive contact strategies to alternate contact points when hotlining and suspension of service do not deliver anticipated results

 

Next Steps:

Learn how a top wireless carrier increased collections.
Contact us for more information.