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Telecom and Media

SoundBite helps telecom and media providers compete for subscribers and minimize customer churn in a highly competitive market while simultaneously delivering a cost-effective service experience that increases usage of products and services.

We continually develop innovative solutions that solve business challenges, strengthen customer relationships, and help differentiate our clients’ products and services. 

In-Home Service Appointments
Confirm customers will be at home during scheduled service appointments, differentiate service with timely notifications of the technician’s arrival, and measure customer satisfaction.

Welcome Solution
Create a positive first impression with new subscribers while confirming service details and contact information.

Activation Solution
Increase subscriber usage and service revenues. Ensure that subscribers have immediate access to your products and services.

Loyalty Solution
Build active, engaged, and profitable subscriber relationships. Anticipate needs and provide valued information to strengthen brand loyalty and reduce churn.

Replenishment Solution
Avoid disruption in service and revenue. Notify subscribers when account balances drop below a certain value and alllow them to easily "top up".

Collections Solution
Solicit past-due payments without jeopardizing subscriber relationships.  Drive more right-party conversations and self-service payments.