SoundBite

Communication is the Best Policy

Providers of life, health, homeowner's, auto, boat, personal liability, and other consumer insurance products need to communicate with policyholders to support both sales and service activities. To remain competitive, you must find cost-effective ways to reach out to your policyholders, without diminishing brand equity, and without compromising the relationship between your company, agents and policyholders.

SoundBite has personalized, branded customer interaction solutions for the insurance industry that:

• Strengthen brand loyalty by delivering high-quality, consistent, interactive messages to policyholders
• Dramatically reduce cost-per-contact and increase response rates compared to traditional direct mail and manual calling
• Increase policy activations and renewals significantly
• Protect the privacy and security of customer information
• Maintain accurate customer contact nformation
• Add value to the agent relationship by providing quote and claims information rapidly and conveniently

Creating Greater Share of Mind with your Customers

Maximizing up-sell and cross-sell to existing consumers is a high priority for insurance companies as they seek to build a larger customer franchise with deeper relationships.  In order to be successful, it takes highly targeted customer marketing, promotions and retention communications, delivered rapidly and cost-effectively. SoundBite helps you:

• Achieve higher response rates than direct mail or uplift direct mail response rates with adjunct voice message campaigns.
• Efficiently inform customer of new offers, rate changes, new products, and many other types of information
• Innovate with new offers  that previously were not explored due to the negative ROI using a mail or complete live agent channel
• Conduct an entire customer promotion in hours versus the direct mail response curve of weeks or months.
• Deliver high quality, personalized, branded marketing messages that generate ready-to-act respondents.
• Test marketing tactics and selling messages quickly and cost-effectively.
• Gather and analyze success data in real-time.

Ensure the Highest Level of Customer Satisfaction

SoundBite is a uniquely fast, effective method of staying in touch with insurance customers and keeping them informed about a range of issues. With SoundBite, you can create consistent, positive communications that strengthen loyalty and increase retention:

• Deliver high-quality, branded welcome messages to bring new policyholders on board with the feeling that they are important customers
• Deliver proactive quote follow ups, policy change notices, claims status updates to create a "high touch" relationship with customers...and to reduce inbound calls to your customer service reps
• Achieve extremely high penetration rates when calling the customer base.
• Pre-empt inbound calls regarding claims status applications, and any other general account questions with proactive and automated messages.
• Obtain necessary account information to keep records up to date on your customers
• Speed the application and approval process by contacting customers to complete missing information at their earliest convenience.
• Drive revenues through customer contact calls with interactive messages that deliver immediate opportunities for up-selling and cross-selling.

It's Like Productivity Insurance for your Call Center

Retail insurance collections departments strive to streamline the collections process and reduce costs, while maintaining a positive brand image and customer loyalty. SoundBite delivers powerful results for collections teams:

• Collect more revenue within a shorter period of time.
• Dramatically increase Dollars Collected per Hour while also reducing cost-per-dollar-collected.
• Maximize agent time spent with right party contacts – reduce unproductive conversations with wrong parties and answering machines
• Enable automated collections payments and increase agent-less transactions.
• Liven up a quiet floor and accelerate resolution by turning cold outbound calls into warm inbound calls.
• Deliver higher overall results using fewer agents.·    Manage call volumes to keep agents busy, but not buried.
• Boost penetration rates without adding staff by reducing wrong persons reached and hang ups.
• Model your best agent, ensuring the highest quality customer interaction.

SoundBite is continually developing innovative, new automated customer contact solutions tailored to optimize results in collections operations.