SoundBite is aware of the many issues retailers face today – increased competition, the growth of online shopping, and most importantly the constant drive to keep costs down while increasing margins. SoundBite has developed innovative solutions for numerous retailers nationwide that have helped strengthen customer loyalty, increased store traffic, and drive sales all in a cost effective manner.
Marketing managers have a number of options when determining how to best reach their customers. SoundBite campaigns introduce a more effecient way to extend your brand through highly-personalized, consistent, pre-recorded messages. These voice messaging campaigns are cost-effective and have such a short lead time they can easily supplement or replace a current direct marketing communication. SoundBite helps you:
- Achieve higher response rates than direct mail or increase overall response with an added voice message touch
- Make your customer promotions more relevant by launching them in hours not weeks or months
- Deliver high quality, personalized, branded marketing messages that drives customers back to your store
React quickly to competitive activity as soon as it emerges
Customer service is an important facet of the retailer-customer relationship. Being able to stay ahead of your customer needs can be a real cost advantage.SoundBite helps customer care groups:
- Reach its entire customer base in hours through SoundBite's unlimited call volume capacity
- Pre-empt inbound calls by proactively notifying customers about delivery inquiries, warranty details, and accounts credited
- Obtain necessary account information from customers such as store credit card updates and more.
Capture customer feedback through surveys that are easy to launch and retrieve results so you can make improvements immediately.
Retailers who offer credit cards are always looking for new ways to improve their debt collection and reduce the collections cycle.
SoundBite can deliver very powerful results while minimizing customer defection:
- Deliver higher overall results using fewer agents
- Manage call volumes to keep agents busy, but not buried
- Increase right party contacts and collect more debt faster
- Reduce operational costs