Help Customers Read You Loud and Clear
Subscribers of radio, broadcast services, and entertainment home delivery have many options to pick from. For service providers and broadcasters, the challenge after establishing an initial relationship, is how to turn an audience into customers for life. This is not easily accomplished due to low switching costs and purchase location convenience.
SoundBite helps you build loyalty with your customers through personalized, pro-active, branded voice message communications
The Medium is the (Voice) Message
Up-selling and cross-selling existing consumers takes highly targeted customer marketing, promotions and retention communications, delivered rapidly and cost-effectively. SoundBite improves results in many important ways.
- Achieve higher response rates than direct mail or uplift direct mail response rates with adjunct voice message campaigns.
- Conduct an entire customer promotion in hours versus the direct mail response curve of weeks or months.
- Deliver high quality, personalized, branded marketing messages that generate ready-to-act respondents.
- Test marketing tactics and selling messages quickly and cost-effectively.
- Gather and analyze success data in real-time.
Your Subscribers Would like You to Call
Proactive communication is the key to successful customer relationships. SoundBite is a uniquely effective way to maintain consistent, positive contact with your subscribers. Staying in touch strengthens loyalty and reduces customer churn. SoundBite helps you:
- Deliver high-quality, branded messages that enhance the customer relationship through welcome messages, change notifications, service alerts, delivery updates, and many more.
- Achieve extremely high penetration rates when calling the customer base.
- Pre-empt inbound calls regarding claims delivery inquiries, questions about statement changes, and more
- Obtain necessary account information from customers such as credit card updates and change of address.
- Drive revenues through customer contact calls with interactive messages that deliver immediate opportunities for up-selling and cross-selling.
Increase Payments without Losing Customers
When your subscribers don’t pay, you lose not only the currently due payment but also the expected future revenue stream from that subscriber that you worked so hard to get.
In many cases, all that's needed is a gentle reminder that a payment is past due. Longer-term delinquences can be more difficult to resolve. In either case, SoundBite can streamline the collections process while maintaining a positive brand image and customer loyalty.
- Collect more revenue within a shorter period of time.
- Dramatically reduce cost-per-contact.
- Enable automated collections payments and increase agent-less transactions.
- Accelerate resolution by turning cold outbound calls into warm inbound calls.
- Deliver higher overall results using fewer agents.
- Manage call volumes to keep agents busy, but not buried.
- Ensure the highest quality customer interaction – on every call!