Collections Solution

For years, utilities have relied on postal mail and door hangtags to collect on unpaid utility bills. Not only has this strategy proven costly and inefficient, it isn’t effective in reaching today’s "on the go" consumer.

Today’s economic challenges and the dramatic shift towards mobile communications — text messaging in particular — creates a need for change in the utilities industry. Consumers are increasingly unfazed by collection bills, and the utilities can no longer bear the costs associated with “truck rolls and hang-tags”.

A multi-channel, proactive customer communications strategy that leverages automated voice, text, and email messaging presents an opportunity for utilities to effectively reach late payers before the truck-roll, and elicit faster payments. Leverage our sophisticated collections strategies to accelerate past due payments, reduce the likelihood of service disruption, and save money.

Proactively promote and enroll Low Income Assistance programs
Segment customers by credit score and apply variable treatment paths
Segment delinquent customer treatment by payment behavior
Balance communication preferences with efficacy

Next Steps:

Learn how to bring Text Messaging into your Contact Center.

Collections Solution

Cost of Uncollected Debt in Utilities

Why Utility Providers Must Change Their Strategy