Collections Agencies

With a decade of industry know-how and technology innovation, SoundBite is uniquely qualified to design and execute sophisticated collections strategies across all types and stages of debt.  Rely on SoundBite's experienced consulting team to optimize collections results by analyzing and improving such factors as best time to contact, escalation strategies, IVR optimization, test vs. control comparisons, script analysis, text message strategies and more.

SoundBite Collections Solutions combine the superior technology of SoundBite Engage™, its on-demand Proactive Customer Communications platform and unmatched domain expertise to deliver results that consistently exceed expectations. 

• Multiple pacing models balance call volumes with agent resources so you can maximize the value of dollars spent per agent hour
• Predictive dialing increases overall customer contacts, driving more conversations to help agencies improve liquidation rates
• Sophisticated contact strategies combine campaign intelligence and platform features -- device escalation, agent skill group routing, and local caller ID, just to name a few -- to maximize results
• Analytics and reporting tools deliver insight into contact center performance and campaign results so you can build and continually refine intelligent customer contact strategies
• Comprehensive information security and compliance tools reduce risk to your organization

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